Bookings Terms and Conditions

GROUP PRE-BOOKED TASTING EVENTS:

Event Details:
These are the specific details of your event and state parameters of the event as well as the date and time of your booking with The Whisky Clubs Group. These are what the booking and financials relate to when discussing the event.

Payment Schedule:
When you book with The Whisky Clubs Group, we will issue you an invoice which will include a payment schedule based on an agreed cost per head. This will also state when monies are owed depending on the date of your booking.
This will be:
– 50% deposit of an agreed minimum number of guests is due on confirmation and is non-refundable. The booking is not confirmed until this has been paid and we advise you think realistically about a minimum to contract to.
– 50% due a week before the event. If you have any additional guests, the fee for these people will be expected at this time.
– If guests cancel, we can amend the final amount as long as it does not go below the contracted minimum number of guests.

Cancellation:
– If you need to cancel your tasting event you will be liable for the 50% deposit. This is non-refundable.
– If the rest of the monies have been paid the week prior to your tasting event, these cannot be refunded.
– If the final 50% has not been paid, as long as the contracted minimum has been reached, then the booker will not be liable for this.

In the unlikely event of The Whisky Clubs Group having to cancel your booking, we will:
– Try to book another venue for the same day if your event can only happen at the specified time and date.
– If it is not time sensitive, offer you another date and time with the same arrangements.
– Offer you a full refund of all monies that have been paid at the time of cancellation.
– We reserve the right to remove a person, persons or cancel the event due to unreasonable or antisocial behaviour, damage to the venue, or our property, or if any of our staff suffer abuse. No refunds will be given.

PUBLIC TICKETED EVENTS:

No transfers or refunds. Ticket sales are final, if there is a reason you cannot attend please let us know a minimum of 72 hours ahead of the event and we may offer you a discretionary refund.

If you are running late please do call or email us to let us know. If you are more than 20mins for an event we may not be able to allow you entrance.

Tastings and events are strictly for over 18s only, we operate an under 25s policy so if you are lucky enough to look under 25, we may ask you for your ID.

Please treat the bar and our guests with respect. Rude, rowdy or drunken behaviour will not be tolerated, we reserve the right to remove a person or persons from an event due to unreasonable or antisocial behaviour, damage to the venue, or our property, or if any of our staff suffer abuse. No refunds will be given.

We cannot cater to dietary needs for our pairing events, we advise you contact us before booking to check the food offering and whether it is suitable for you. If you have deemed a tasting suitable for you, please notify us of any allergens or dietary needs we may need to be aware of in advance of the event and, where possible, we will do our best to contact the producer/chef to see what can be done to accommodate you. Or, if we believe it to be too dangerous to serve you (we do not have an on-site kitchen and cannot control food prep) we will offer you either a refund or alternative event tickets.

In the unlikely event of The Whisky Clubs Group having to cancel your booking, we will:
– Offer you tickets to an alternative event.
– Offer you a full refund of all monies that have been paid at the time of cancellation.


TABLE BOOKINGS AT THE WHISKY CLUB:

For groups of 6+ we will take a £10 per person deposit to confirm the booking, this is fully redeemable on the bar. Until the deposit is paid all bookings of 6+ are considered provisional.

If you are running late please give us a call to let us know or reschedule. On a busy night if you are running more than 15 minutes late, we reserve the right to offer the table to other customers.

If the size of your party changes, please let us know a minimum of 48 hours ahead of the booking so we can advise whether we can accommodate the additional people. If numbers drop, please also let us know so we can open up other bookings. If additional people turn up unexpectedly on the day, we will do our best to accommodate them but may not have seats/table space for them if we are fully booked.

Each table is booked for two hours unless otherwise notified.

If you would like to pre-order drinks for the table, please contact us a minimum of 48hours ahead of the booking so we can organise pre-payment and your welcome beverages.

Please treat the bar, our staff and our guests with respect. Rude, rowdy or drunken behaviour will not be tolerated, we reserve the right to revoke a booking, refuse service and/or ask you to leave the bar at our discretion in any instances of antisocial behaviour.